Privacy Policy

1. Introduction

Autoopía is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform, in compliance with Colombian Law 1581 of 2012 (Ley Estatutaria de Protección de Datos Personales) and its regulatory decrees.

2. Information We Collect

Personal Information

When you register or use our services, we may collect:

• Full name and contact details (email address, phone number)
• Account credentials (email and encrypted password)
• Profile information you choose to provide
• Vehicle listing data and uploaded photos
• Communications you send through our platform

Usage Information

We automatically collect certain information when you visit our platform:

• IP address and browser type
• Pages visited and time spent on each page
• Search queries and filters applied
• Referring website addresses

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. Please refer to our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform
• Process and manage your account and vehicle listings
• Send transactional emails (account verification, listing updates)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our services
• Comply with legal obligations under Colombian law

4. Information Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist in operating our platform (hosting, analytics, email delivery)
• Other users only to the extent necessary to facilitate a transaction you initiate
• Law enforcement or regulatory authorities when required by law
• Successor entities in the event of a merger or acquisition

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS), secure password hashing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (Habeas Data)

Under Colombian Law 1581 of 2012, you have the right to:

• Know, update, and rectify your personal data held by us
• Request proof of authorization granted for data processing
• Be informed about the use that has been given to your personal data
• File complaints with the Superintendencia de Industria y Comercio (SIC)
• Revoke your authorization and request deletion of your data, subject to legal exceptions
• Access your personal data free of charge at least once per calendar month

To exercise these rights, contact our data protection officer at privacidad@autoopia.com.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. After account deletion, we may retain certain data for up to 5 years to comply with legal obligations under Colombian law.

8. Children's Privacy

Autoopía is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our platform. Continued use of our services after the effective date constitutes acceptance of the revised policy.

10. Contact

For questions about this Privacy Policy or to exercise your data rights, contact us at privacidad@autoopia.com or write to our registered address in Bogotá, Colombia.